Refund policy
1. Returns and Refunds
We want you to be completely satisfied with your purchase from ethnosphere.in. If you are not satisfied with your purchase, you may be eligible for a return and refund under the following terms and conditions.
2. Eligibility
To be eligible for a return and refund, the following conditions must be met:
- The item(s) must be in their original condition and packaging.
- The request for a return must be submitted within 07 days from the date of delivery.
- The item(s) must not be personalized, custom-made, or non-returnable as indicated at the time of purchase.
3. Process for Returns and Refunds
To initiate a return and refund process, please follow these steps:
- Contact our customer support team at customersupport@ethnosphere.in within 07 days of receiving your order.
- Provide your order number and a clear explanation of the reason for the return.
- Our customer support team will guide you through the return process, including providing a return shipping address (if applicable).
- Ship the item(s) to the provided address in their original packaging, including all accessories, within 05 days of receiving return instructions.
4. Refund Process
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 15 days, and a credit will be automatically applied to your original payment method or provided as store credit, depending on your returned product and the manufacturers policy.
5. Shipping Costs
Shipping costs for returned item(s) will be the responsibility of the customer unless the return is due to an error on our part, such as receiving the wrong item or a defective product.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and then place a new order for the desired item.
7. Non-Refundable Items
Certain items are non-refundable, including personalized or custom-requested products, digital downloads, and gift cards. Any exceptions to this policy will be explicitly stated on the product page.
8. Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at customersupport@ethnosphere.in. We are here to assist you and ensure your satisfaction with your shopping experience at our Webstore. Please note that this refund policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.
Team Ethnosphere